Terms of service

Terms of Service – Carat One Jewels

Welcome to Carat One Jewels. These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms.

1. General

This website is operated by Carat One Jewels. Throughout the website, the terms “we”, “us” and “our” refer to Carat One Jewels.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service and our applicable policies.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are accessing and using the website under the supervision of a parent or legal guardian.

3. Products & Product Appearance

We make reasonable efforts to display our jewellery, product descriptions, colours, sizes, finishes, stones and other details as accurately as possible.

However, the actual colour, shine, finish or appearance of jewellery may vary slightly from the images displayed on your screen due to photography, lighting conditions, screen settings and the handcrafted or manufacturing nature of certain products.

Minor variations in colour, finish, stone placement or detailing may not necessarily be considered a defect.

4. Fashion Jewellery

Unless specifically stated otherwise on the relevant product page, products sold by Carat One Jewels are fashion/imitation jewellery.

Customers should carefully review the product description, material information, size and care instructions before placing an order.

5. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

We reserve the right to accept, reject or cancel an order at our discretion, including in cases involving:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment verification issues

  • Suspected fraudulent transactions

  • Incorrect or incomplete shipping information

  • Other operational or technical reasons

Once an order has been processed or dispatched, cancellation may not be possible.

6. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

The applicable final amount, including discounts, shipping charges or other applicable charges, will be displayed during checkout.

Customers are responsible for providing accurate billing, shipping and payment information.

We may offer payment options such as prepaid payments, UPI, cards, net banking and Cash on Delivery depending on availability and serviceability.

7. Offers & Discounts

Promotional offers, coupon codes, discounts, Buy One Get One offers, free gifts and other promotions may be subject to specific terms and validity periods.

Unless specifically mentioned otherwise, multiple offers or discount codes may not be combined.

Carat One Jewels reserves the right to modify, withdraw or discontinue promotional offers at any time.

8. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary depending on the delivery location, courier serviceability, public holidays, weather conditions and other circumstances beyond our reasonable control.

We will make reasonable efforts to deliver orders within the estimated timeline but cannot guarantee exact delivery dates.

9. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our separate Exchange & Refund Policy.

By placing an order with Carat One Jewels, you acknowledge and agree to the terms mentioned in that policy.

Customers are encouraged to review the policy before completing their purchase.

10. Jewellery Care

Fashion jewellery requires appropriate care to maintain its appearance and finish.

Exposure to water, perfume, sweat, lotions, cosmetics, chemicals, moisture or improper storage may affect the jewellery's plating, colour, stones or finish over time.

Damage, fading or deterioration caused by normal wear and tear, improper handling or failure to follow jewellery care instructions may not be treated as a manufacturing defect.

11. Intellectual Property

All content available on this website, including but not limited to:

  • Brand name and logo

  • Product photographs and videos

  • Graphics and designs

  • Website content

  • Product descriptions

  • Marketing creatives

  • Text and other original materials

is owned by or licensed to Carat One Jewels, where applicable.

Such content may not be copied, reproduced, distributed, modified or commercially used without prior written permission.

12. Prohibited Use

You agree not to use our website or services for:

  • Any unlawful or fraudulent activity

  • Violation of applicable laws or regulations

  • Attempting unauthorized access to our website or systems

  • Uploading viruses, malicious code or harmful content

  • Copying or misusing our website content

  • Interfering with website security or functionality

  • Providing false or misleading information

13. Third-Party Services

Our website may use third-party services including payment gateways, courier partners, analytics providers, communication platforms and other technology providers.

Certain aspects of these services may be governed by the respective third party's own terms and policies.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Carat One Jewels shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website, services or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable Indian consumer law.

15. Termination

We reserve the right to restrict, suspend or terminate access to our website or services if these Terms are violated or if misuse, fraudulent activity or unlawful conduct is suspected.

16. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

17. Changes to Terms

We reserve the right to modify or update these Terms of Service from time to time.

Updated Terms will be published on this website. Continued use of the website after such changes constitutes acceptance of the revised Terms, subject to applicable law.

18. Contact Information

For questions, concerns or assistance regarding these Terms, please contact us:

Brand Name: Carat One Jewels
Trade Name: Shree Enterprises

Address:
A-8, Khodiyar Nagar Society, Varachha road, Surat, Gujarat, India

Phone / WhatsApp: [Your Contact Number]
Email: support@caratonejewels.com