Shipping policy

Shipping Policy – Carat One Jewels

At Carat One Jewels, we take great care in securely packing and delivering your jewellery. Our aim is to ensure that your order reaches you safely and within the expected delivery timeline.

Please read our Shipping Policy carefully before placing your order.

1. Delivery Coverage

We currently deliver orders across India, subject to courier serviceability at your PIN code.

2. Shipping Charges

We offer Free Shipping across India on eligible orders.

Cash on Delivery (COD) is available for eligible PIN codes and orders.

If any COD, handling, or other applicable charges apply, they will be clearly displayed at checkout before you place your order.

3. Order Processing Time

Orders are generally processed within 1–2 business days after order confirmation.

Orders placed on Sundays, public holidays, or during high-volume sale periods may be processed on the next working day.

Once your order has been packed and handed over to our courier partner, you will receive tracking information on your registered contact details.

4. Estimated Delivery Time

After dispatch, orders are generally delivered within 5–8 business days, depending on your location and courier serviceability.

Delivery may take longer during:

  • Festivals and public holidays

  • Sale or promotional periods

  • Severe weather conditions

  • Courier network disruptions

  • Remote-area deliveries

  • Other circumstances beyond our reasonable control

5. Courier Partners

We ship orders through trusted logistics partners based on availability and PIN code serviceability.

Courier partners may include:

  • Delhivery

  • Ekart

  • XpressBees

  • Other reliable logistics partners as required

The courier partner for a particular order may vary depending on the delivery location and service availability.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through the mobile number, WhatsApp, email, or other contact information provided while placing the order.

Please ensure that your contact and shipping details are entered correctly.

7. Secure Jewellery Packaging

We take appropriate care while packing jewellery to help protect it during transit.

When your parcel arrives, please inspect the outer packaging before accepting the delivery.

If the parcel appears:

  • Opened

  • Torn

  • Heavily damaged

  • Tampered with

  • Resealed suspiciously

we recommend refusing the delivery where appropriate and informing the delivery executive immediately.

Please also contact our customer support team so we can assist you.

8. Unboxing Video

We strongly recommend recording a clear and continuous unboxing video from the moment you begin opening the sealed parcel until the jewellery is fully removed and inspected.

An unboxing video can help us verify and resolve claims involving:

  • Damaged jewellery

  • Missing items

  • Incorrect products

  • Defective products

Please retain the original packaging until you have checked your complete order.

9. Cancellation of Orders

Cancellation requests can be submitted within 6 hours of placing the order.

As we aim to process orders quickly, cancellation requests submitted after this period may not be accepted if the order has already been processed, packed, or dispatched.

To request cancellation, contact us with your:

  • Order ID

  • Customer name

  • Registered mobile number

Once an order has been dispatched, it cannot be cancelled.

10. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Complete delivery address

  • PIN code

  • Mobile number

  • Other required delivery information

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, repeated customer unavailability, or refusal to accept the parcel, additional shipping charges may apply if the order needs to be shipped again.

11. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their applicable delivery process.

Please ensure that you or an authorized person is available to receive the parcel.

For COD orders, please keep the required payment method available at the time of delivery.

12. Delivery Delays

We make reasonable efforts to deliver every order within the estimated timeline.

However, delays may occasionally occur due to courier network issues, weather conditions, festivals, public holidays, remote locations, operational disruptions, government restrictions, or other circumstances beyond our reasonable control.

Our support team will assist wherever reasonably possible if your shipment is significantly delayed.

13. Lost or Undelivered Shipment

If your tracking information shows unusual delays or your order has not been delivered within a reasonable period after the estimated delivery date, please contact our support team.

We will coordinate with the applicable courier partner and assist you based on the outcome of the investigation.

14. Contact Details

For shipping, delivery, tracking, or order-related assistance, please contact us:

Brand Name: Carat One Jewels
Trade Name: Shree Enterprises

Address:
A-8, Khodiyar Nagar Society, Varachha Road, Surat, Gujarat, India

Phone / WhatsApp: 9106412295
Email: info@caratonejewels.com